Only items that are in unused, unopened, and in new condition may be returned. All returns are subject to a 20% restocking fee. Paintballs are not returnable under any circumstances. All returns must be made within 15 days of the invoice date. Original invoice must be included with your return. Shipping charges are not refundable. Return shipping charges are the responsibility of the sender (buyer) Delays from the Manufacturer do occur and are out of our control, we cannot refund any pending orders OR PRE-ORDERS once made.
When your items arrive you should inspect them carefully. If there is any damage you must report it to Shadow Ops Paintball within 48 business hours of receiving the package. A used item is defined as wearing, washed, shot, installed, or opened a sealed package. If you use an item in any matter, it is not returnable.
All purchasers of paintball markers must be 18 years of age. Purchasers agree to abide to all local laws and regulations in their area.
All returns must be accompanied by a Return Merchandise Authorization (RMA) number. You must call us at (262)443-8204 with your invoice number and the reason for return to be issued a RMA. The original invoice must be included with your package along with the RMA number clearly written on it. Items without this information will be refused and returned to the customer at his expense. Your item must be packaged properly for shipping. In other words, it must be returned in a similar manner in which it was shipped to you (use of Packing peanuts, bubble wrap, and a shipping box). Do not put shipping labels directly on the item. Shipping insurance is the customer's responsibility. If UPS is the company used, they will automatically cover up to a $100 value. Warranties
All manufactures provide at least a 90-day (some offer 1 year) full parts and labor warranty on guns. It is the buyers responsibility to contact the manufacturers for all warranty related issues as well as shipping related costs. Shadow Ops Paintball will not be held liable for any typographical errors, nor pictorial errors.